Complaints

At Truro Cathedral we trust that you will be entirely satisfied with your experience with us and our service. If, however, you do have a comment or complaint about us we would like to hear from you. We will do our utmost to resolve your concerns fully and promptly. If you have a complaint please use one of the following means to contact us:

By email: seanoneill@trurocathedral.org.uk
By phone: 01872 276782
By post: Sean O’Neill, Cathedral Offices, Old Cathedral School, Cathedral Close, Truro, TR1 2FQ

We will write to you to acknowledge receipt of your complaint and investigate the matter. We deal with most complaints within two weeks, where we are not able to do so we will advise and update you at the end of two weeks and advise you of when we expect to provide further updates.